Course Instructors

Rebecca Boyle
Sandra DiPasquale
Dave Fountaine
Peter Heffley

Peter Herr
John Hogg
MelissaHooper
Patricia Hutton


Bill Kennelly
Jeffrey J. Manhardt
Neal McLoughlin
Jessica Schimert

Frank Swiatek
Michele Tucker
Melissa Bekelja Wanzer


Rebecca Boyle, SPHR

Executive Director of HR & College Support Services, Trocaire College

She has worked in the Finance, Higher Education, Oil and Gas and Healthcare fields.  Over the course of her career she has held positions in Employment, Employee Relations, Training and Development, Organizational Development, and Strategic Planning.  She currently is Executive Director of Human Resources & College Support Services for Trocaire College where she has responsibility for all aspects of Human Resources including employee and labor relations, compensation, benefits, payroll, employment, employee development and overall strategic talent management.   

Rebecca holds a BA from William Smith College, an MBA from Canisius College and numerous professional certifications including the SPHR.  Rebecca also has been a presenter or featured speaker at numerous local, national and international events, most recently speaking at the ASTD International Conference and Exposition in May 2012. 

Instructor in the SHRM Certification Prep Course


Sandra DiPasquale, DrPH, FACHE, CSSBB

Sandra DiPasquale

Dr. DiPasquale began her professional career as a clinical psychologist.  Later, she received a Doctor of Public Health degree, from the Graduate School of Public Health at the University of Pittsburgh where she was awarded a Public Health Service Traineeship and served as a Teaching Fellow.

She has held a variety of positions as a health care administrator as well as administering the Partnership for a Drug Free America's tracking study, directing a Robert Wood Johnson Foundation National Program Office for: Building Health Systems for People with Chronic Illnesses, and serving as CEO of federally qualified health center.  As a Six Sigma Black Belt, she was a Partner Associate with SUNY at Buffalo’s Center for Industrial Effectiveness.

Currently, she is the Program Administrator for the Health Services Administration program at Bryant & Stratton College; holds an appointment in the University at Buffalo’s Department of Social & Preventive as well as CEO of SD Solutions, LLC, focusing on performance improvement and the “human” skills that promote individual and organizational development.

Instructor for the Certified Continuous Improvement Professional Program (CCIP)


Dave Fountaine, Ph.D., SPHRDave Fountaine

President, AQUEST Consulting LLC

Dave is an expert facilitator who brings people together to achieve organizational goals while meeting individual needs.  He believes in team based management with focused measurable results to achieve organizational success.  He currently commits a significant amount of time providing performance improvement consulting for a major automotive manufacturer. In addition to his consulting activities, Dave has taught as an adjunct professor in the business and human resources field for over 20 years and currently is an adjunct professor for Strayer University teaching in their online division for students pursuing their masters degree in human resources.

Dr. Fountaine is a member of the Board of Examiners for the Baldrige Performance Excellence Program. As an examiner, Dr. Fountaine participates with other nationally recognized experts to evaluate applicant’s organizational performance as compared to world class standards. Outstanding applicants are recognized annually by the President of the United States.

He also completed a combined total of 22 years of active and reserve service as an Army Officer .  While serving as an Army Officer, he held a variety of command and staff positions from Company through Field Army level at various locations throughout the world. 

Dave’s strengths and experience are in the fields of Strategic Planning, Human Resource Management, Organizational Self-Assessment and Training. In addition to his doctorate in training and performance improvement, Dr. Fountaine has authored several articles on strategic planning and human resource management and has made numerous presentations about performance improvement at a variety of local, state and national conferences.

Instructor for various HR programs


Peter Heffley

A well known local educator who has 45 years of teaching experience in Middle, High School and Higher Ed. While at Canisius College, he has mentored and supervised hundreds of student teachers as well as being the liaison for the college in organizing and developing a professional development school (PDS) with the Sweet Home school district. Mr Heffley specializes in teaching the Artistry of Teaching in which combines theatre, common sense and classroom management skills to help make neophyte teachers become masters in the classroom. Using humor and humanity he will help to show how every new teacher can find their own special persona in the classroom that works for them and their students. Mr. Heffley is also a member of numerous cultural, educational and philanthropic boards in the western New York area and is presently associated with the nativity miguel school as both a board member and as a liaison from Canisius College. He is a graduate of the state university of new York at buffalo and holds several Advanced degrees in Education, History and Theatre.


Peter Herr

Peter Herr

For almost two decades Peter Herr has been teaching leadership to high school students. Currently a teacher at St. Mary's High School in Lancaster, Mr. Herr has developed curriculum for classes in Leadership, Marketing, Public Speaking and Journalism. He brings experience from a career path that has included professional theater, corporate retail management, political campaigning, teaching and school administration. Mr. Herr has owned his own small business for over 20 years and is an author and blogger. Mr. Herr is currently the President of the Lancaster Youth Foundation Board and has sat on the boards of several community organizations.

Lead Instructor for the Youth Leadership Development Program


John HoggJohn Hogg

President, Straight-Forward Consulting

John Hogg founded Straight-Forward Consulting in 2008, with the vision of becoming the “One Stop Shop” for local companies seeking expert training and consulting in lean supply chain and process improvement initiatives.

With over 20 years in leadership positions at Rich Products, John specializes in Supply Chain Optimization and Business Process Design using Lean Principles. He has successfully designed and implemented processes in demand planning, supply planning, materials management, sales and operations planning (S&OP), and new product development.  Systems implementation experience demand planning, MRP II, and ERP.  Straight-Forward Consulting also is heavily involved in Six Sigma consulting and training, benchmarking, and best practice implementation. Clients represent various industries, including manufacturing, government services, healthcare, aerospace and defense, and construction.

In addition to a BA and an MBA from Canisius College in Buffalo, NY, John has obtained Certification in Production and Inventory Management (CPIM) from the American Production and Inventory Control Society (APICS); Process Mastery Certification from Michael Hammer and Associates; Certified Lean Six Sigma Sensei from Villanova University, and Certified Lean Professional from the State University of New York at Buffalo.  He serves on the North American Leadership team for the Supply Chain Council, and he also serves as President of the Western NY Roundtable of the Council of Supply Chain Management Professionals (WNY CSCMP).

Instructor for the Certified Continuous Improvement Professional Program (CCIP)


Melissa Hooper, M.Ed.

Melissa Hooper

Melissa is a dynamic, engaging teacher with a B.S. in Chemistry and a Masters in Education. She has spent the majority of her professional career teaching English as a Second Language to high school students and adults in Japan, Malaysia and Chile. In addition, she recently spent three years teaching English as a Second Language/English Language Arts in an international high school in the Bronx, New York. Her experience also includes 3 years teaching the SAT in a high school setting, as well as in private one-on-one tutoring sessions. She has an in-depth understanding of all 3 sections of the SAT (Critical Reading, Writing and Math) and follows a curriculum to help students achieve the best possible test scores on the exam.

Instructor for the College Test Prep and Admissions Essay Workshops


Patricia Hutton, PhD

Professor, Canisius College

Patricia is a professor in Canisius College’s Economics and Finance Department where she has taught for 21 years. Previously, she was a visiting assistant professor at University of Buffalo and an assistant professor at the University of Manitoba, Winnipeg, Canada.

She has been recognized by Who’s Who Among America’s Teachers, holds an honorary membership in Beta Gama Sigma, and is a recipient of the Canisius College Kenneth L. Koessler Distinguished Faculty Award for excellence in teaching, concern for students, service to the college and scholarship. She also received the I. Joan Lorch Award for contribution toward the advancement of the status of women at Canisius College.

Patricia is a member of the American Economics Association, Southern Economics Association, Committee on the Status of Women in Economics and has been a referee for numerous professional journals.

Patricia holds a Ph.D. from the University of Wisconsin in Agricultural Economics and a B.S.A. degree from the University of Manitoba.


Bill Kennelly

Vice President at M&T Bank, Training Director

Bill has direct responsibility for the development of the training strategy and program curriculum for the Banking Services Division. He insures that the training and development strategy aligns with the overall M&T Bank leadership requirements and enterprise strategy. He has contributed to the creation of multiple departmental training and leadership development programs. Bill is a graduate of Niagara University's Graduate School of Education and an alumni of M&T's Management Development Program.

Instructor in the SHRM Certification Prep Course


Jeffrey Manhardt, PMP

Principal and Owner 
Dramjam Consulting

Jeff Manhardt has over 15 years of work experience in network engineering, system implementation and project and program management. He has managed dozens of projects and programs for a Buffalo-based, top-twenty bank. His proven experience in the development, acquisition, implementation, testing and support of information technology services includes managing large, enterprise-wide projects. Over the last seven years, Jeff’s results oriented, process driven leadership approach has culminated with projects completing within 10 percent of time and cost. Jeff has also served as adjunct professor and taught a PMP® project management course at the Buffalo chapter of PMI and internationally at the Romanian Chapter of PMI.

Jeff received his PMP® certification in May 2005. In 2010, Jeff was elected founding President of the Buffalo Chapter of the International Institute of Business Analysis (IIBA). He holds a BS degree in Business Management from D'Youville College and is the principal owner of the Dramjam Consulting.

Instructor for the Project Management Programs


Neal McLoughlin

An experienced teacher with over fourteen years of experience in the 7-12 Social Studies at Sweet Home Central School District.  He has been a Mentor for new teachers, Team Leader, an active member of the Building Sharing Team.  In addition, he has taught instructional seminars for new teachers for four years on the college level based upon his successful techniques that have resulted in high academic success.  In addition, he has taught professional in-service seminars in on incorporating technology in the classroom.  He is knowledgeable in incorporating technology for the 21st century learner. He is a graduate of the University of Buffalo with a Master’s in Education and while there was a Schomburg Fellow recipient.  He has an undergraduate degree in Political Science from Buffalo State College. 


Jessica Schimert, MBA, MS

Business Trainer, Facilitator and Speaker

Jessica Schimert is a business consultant, trainer, coach, and speaker. She conducts workshops on topics such as personal strengths, leadership, teambuilding, interpersonal communication and relationships, public speaking, time management and diversity. Jessica facilitates two coaching groups for women business owners, as well as strategic planning and goal setting meetings and retreats. She has worked with organizations in health care, banking, legal, accounting, television, public relations, manufacturing, construction, property management, government, education and nonprofit industries.

Jessica is an adjunct faculty memeber of Canisius College Center for Professional Development and Women's Business Center and an adjunct professor at Canisius College in the Communication Studies Department. She is on the Board of Directors for the Western New York Chapter of the Cystic Fibrosis Foundation (CFF). In addition, Jessica is on the leadership team for the Junior League of Buffalo.

Jessica completed her undergraduate work at St. Bonaventure University and received an Honors BA in Journalism/Mass Communication. She completed an MBA from the University at Buffalo with a marketing concentration and an MS in Communication and Leadership from Canisius College.

Instructor in the Youth Leadership Development, Young Professionals, Executive Leadership Series and Mini-MBA programs


Frank Swiatek

Frank is a seminar leader, coach, and consultant who has conducted over 3400 management and leadership sessions for organizations throughout the United States and Canada. He has worked for over 25 Fortune 500 companies.

He is the co-author, with Denny Strigl (former President and CEO of Verizon Wireless), of "Managers can you hear me now?" – Hard-Hitting Lessons on How to Get Real Results. Frank served as an outside performance consultant for Verizon Wireless for 16 years.


Michele Tucker, MBA

Human Resources/Training and Development for Tapecon, Inc.

Michele Tucker serves as Manager of Human Resources for Tapecon, Inc, a technical printing and converting company located in Buffalo’s Larkin District. At Tapecon, Michele works on organizational development and communication, change management, policy development, and talent management. She has specialized in training and development, employee engagement, performance management, and facilitation.

Michele is trained in a variety of different process and quality improvement methodologies. Her background offers a unique combination of traditional Human Resource knowledge with a progressive, continuous-improvement mindset.

In her spare time, Michele is an active member of the 101 Illuminating Ideas for the City of Light Task Force, a team putting together a non-profit book project designed to promote and create momentum for regional development initiatives.

In 2011, Michele finished her graduate work with a concentration in Leadership & Change. She holds an MBA from Canisius College and a Bachelor of Science from D’Youville College in Business Management.

Instructor in the Communication Skills and HR Programs


Melissa Bekelja Wanzer, EdD

Canisius College, Professor of Communication

Melissa Wanzer is a Professor of Communication Studies at Canisius College. She teaches graduate seminars in interpersonal communication and persuasion and undergraduate courses in health communication, family communication, interpersonal communication, gender and constructive uses of humor. She studies the benefits of humor production in instructional, corporate and health care contexts. She also serves on three editorial boards and is currently acting as consulting editor for Communication Education. Dr. Wanzer is also a trainer and consultant, giving professional development workshops on Persuasion and Social Influence and Building and Projecting a Positive Self-Image.

Instructor in the Executive Leadership Series