problem solving
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Problem Solving - Deming PDCA, 8-D, Six Step Methodology

Upon completion of this 2 day course, the participants will be able to define a problem, utilize a systemic approach to identify root cause candidate, develop a corrective action plan, and evaluate for effectiveness.

Elements covered include:

Introduction to Problem Solving
  • The Deming Problem Solving Process (PDCA)
  • The Six-Step Problem Solving Process
  • 8D Problem Solving
  • Seeking the underlying Root Cause
  • Team Approach
Collecting and Preserving Data for Analysis
  • What is a Measurement
  • Sources of Data
  • Collecting New Data
Data Analysis Using Causal Factor
  • Introduction to Causal Factor Charting
  • Development and Use of Causal Factor Charting
Root Cause Identification
  • The Three Major Steps in Root Cause Analysis
  • The Root Cause Map
  • The 5W's
  • Proprietary Exchange
Development and Implementation of a Corrective Action Plan
  • Generating Ideas
  • Establishing Analaysis Tools
  • Developing the Plan
  • Implementing the Plan
  • Evaluation
  • Proprietary Exercise
Please call for further information.

For questions regarding the program, please contact Pamela Zablonski, Training and Consulting Manager at 716-888-8493 or email at zablonsp@canisius.edu.

To view a complete list of Lean Six Sigma course offerings, click on the drop down box on our home page.