Supported Software
Supported Equipment and Computer Repair
This section refers to College-owned equipment only and describes services that are available for supported equipment and software. Choose from the list of supported items to receive the best possible service.
Supported Software
For supported software packages, Information Technology Services provides consulting services, training, documentation, and acts as a technical liaison between users and the vendor's software consultants. Software that is not listed as supported will receive "limited support." Information Technology Services will provide consulting for such software on a time available basis. Please note that Information Technology Services does not have the expertise to recommend the statistical methods appropriate for particular data analysis.
| Application | Package | Hardware |
| Anti-Virus Software | Eset | PC |
| Norton Anti-Virus | Macintosh | |
| Calendar | Corporate Time | Macintosh, PC |
| Mac OS X Calendar | Macintosh | |
| Griffmail Calendar | Web Based | |
| Course Management | Angel | Web Based |
| Data Communication | Fugu and Fetch | Macintosh |
| Terminal (SSH) | Macintosh (OS X) | |
| PuTTY | PC | |
| FileZilla | PC | |
| SSH, FTP | Unix | |
| Data Management | MS Access | PC |
| Filemaker Pro | Macintosh | |
| Electronic Mail | Griffmail | Web Based |
| OS X Mail | Macintosh | |
| Pine | Unix | |
| Graphics & Desktop Publishing | InDesign | Macintosh |
| MS Publisher | PC | |
| Photoshop Elements | Macintosh, PC | |
| PowerPoint | Macintosh, PC | |
| Quark XPress | Macintosh | |
| Internet Service Provider | AT&T Global | Macintosh, PC |
| Math & Statistics | Minitab | PC |
| SPSS | PC | |
| Mathematica/Matlab/Maple | Macintosh, PC | |
| Multimedia | iTunes | Macintosh |
| iPhoto | Macintosh | |
| iMovie | Macintosh | |
| iDVD | Macintosh | |
| Impatica | PC | |
| Operating Systems | Mac OS 10.1 or later | Macintosh |
| Windows XP | PC | |
| Unix (Solaris) | Sun | |
| Palm | Palm OS | Macintosh, PC |
| Scanning Software (OCR) | OmniPage | PC |
| Spreadsheets | Microsoft Excel | Macintosh, PC |
| Suites | Microsoft Office | Macintosh, PC |
| Utility Software | Norton Utilities | Macintosh, PC |
| Word/Document Processing | MS Word | Macintosh, PC |
| Acrobat | Macintosh, PC | |
| Web Authoring Tools | Dreamweaver | Macintosh, PC |
| FrontPage | Macintosh, PC | |
| Netscape Composer | PC | |
| Web Browsers | Netscape | Macintosh, PC |
| Internet Explorer | Macintosh, PC | |
| Firefox | Macintosh, PC | |
| Safari | Macintosh (OS X) |
Supported Equipment and Computer Repair
ITS will repair College-owned computers and computer peripherals (except for printers) provided that:
- the equipment was purchased based on ITS recommendations and/or standards
- the equipment is logged in the Canisius College Inventory System and was originally installed by ITS or its agents
- parts can be located and are reasonably priced
- the equipment is still functional, fills a business/educational need, and is sufficiently current that reasonable support can be provided. Reasonable support precludes items where support personnel require additional specialized training, where documentation fails to exist or is difficult to locate, or where the cost to repair at ITS expense exceeds the cost to upgrade equipment
- failures are not caused by abuse, misuse, neglect or vandalism. Failures caused by departments who attempt to move equipment on their own, or by agents other than ITS, will be charged for repairs.
Equipment problems should be reported to the Help Desk at X2299. ITS will attempt to respond to trouble calls within one business day. When spares of like equipment are available, ITS will loan this to the user while theirs is replaced or repaired. Some laptop repairs can be performed only by the manufacturer, in which case ITS will facilitate the repair.
Users should consider maintenance contracts for critical equipment.
LASER PRINTERS: Since ITS does not repair laser printers, maintenance contracts are strongly recommended for these items. In most cases ITS will be able to help facilitate the repair of printers by outside vendors.
INKJET PRINTERS: Inkjet printers, due to their low initial cost, are usually not worth repairing.
DESKTOP AND LAPTOP COMPUTERS: Three-year maintenance agreements are readily available at the time of purchase for both laptop and desktop computers. Maintenance agreements are strongly recommended for all laptop and desktop computers. Accidental damage agreements are also available for laptop computers and are recommended, especially for people who will be traveling with their laptop computer. See the special statement on repair of laptop computers by clicking here.
Page last published on 9/16/2008 3:58:39 PM