Help Desk

Help Desk

Help Desk

Call: 716.888.8340
Location on campus: Horan-O'Donnell Rm 016

Help Desk hours for the winter break – first week of Spring semester

Monday, December 19th – Wednesday, December 21st – 9:00am – 4:30pm
Thursday, December 22nd - 9:00am – 11:30am
Friday, December 23 – Monday, January 2nd – CLOSED (Winter Break)
Tuesday, January 3rd – Friday, January 13th - 9:00am – 4:30pm
Monday, January 16th – CLOSED (Martin Luther King Day)
Tuesday, January 17th – Thursday, January 19th – 8:00am – 6:30pm

Friday, January 20th regular hours resume:
Monday – Thursday from 8:00 a.m. - 5:00 p.m.
Friday 8:00 a.m. - 4:30 p.m.

Faculty, staff, students, and administrators may call ext. 8340 to reach the ITS Help Desk. The experienced, qualified staff addresses all technology issues from answering quick questions to dispatching "emergency" help to technology classrooms.  Assistance is available in person in Horan-O'Donnell Rm 016 or through email at Problems which can't be handled directly by the Help Desk will be assigned to ITS staff for follow-up and resolution. Administrators, faculty, staff, and students looking for tech support documentation click here. This documentation includes information on Microsoft software, smartphones, wireless, printing, as well as a variety of other topics.

Solutions for Students                 Help   

As examples, the Help Desk will provide the following services for students and their computers:

  • Establish wireless network connections
  • Assist with network registration
  • Assist with setting up Gmail on mobile devices
  • Remove spy ware, adware, viruses
  • Set-up library printing
  • Reset passwords

Andrew L. Bouwhuis Library

The Library is equipped with both Windows and MacIntosh computers and scanners available for student use.

Printing at Canisius

Print "release stations"are located in the library, labs, and some classrooms around campus.   When print is clicked within a document it is added to a list of jobs waiting to be released. To get the document walk to the print release station, swipe your Canisius ID card to see the list of print jobs waiting in the queue.  Simply use the mouse at the station to select the print-job you sent to the printer and select print. Each semester a credit toward printing and copying is allotted to each student (about 300 black and white pages a semester).

Internet Plazas                                

These are located in a variety of locations across campus.  The clusters of computers are equipped with web browsers and are open all times that the buildings are accessible.