Faculty, staff, students, and administrators may call ext. 8340 to reach the ITS Help Desk. The experienced, qualified staff addresses all technology issues from answering quick questions to dispatching "emergency" help to technology classrooms. Assistance is available by phone, in person (on the main floor of the Bouwhuis Library), or through email at firstname.lastname@example.org. Problems which can't be handled directly by the Help Desk will be assigned to ITS staff for follow-up and resolution. Administrators, faculty, staff, and students looking for tech support documentation click here. This documentation includes information on Microsoft software, smartphones, wireless, printing, as well as a variety of other topics.
Solutions for Students
As examples, the Help Desk will provide the following services for students and their computers:
- Establish wireless network connections
- Assist with network registration
- Assist with setting up Gmail on mobile devices
- Remove spy ware, ad ware, viruses
- Provide and install ant-virus program
- Set-up library printing
- Reset passwords
- Install MS-Office from student's media
Andrew L. Bouwhuis Library
The Library is equipped with both Windows and MacIntosh computers and scanners available for student use.
Library Laptop Program
Wireless laptop computers can be checked out from the circulation desk near the library entrance. There are more than 50 laptops which can be borrowed for use in the library by any student with a valid Canisius ID card.
Printing at Canisius
Print "release stations"are located in the library, labs, and some classrooms around campus. When print is clicked within a document it is added to a list of jobs waiting to be released. To get the document walk to the print release station, swipe your Canisius ID card to see the list of print jobs waiting in the queue. Simply use the mouse at the station to select the print-job you sent to the printer and select print. Each semester a credit toward printing and copying is allotted to each student (about 300 black and white pages a semester).
These are located in a variety of locations across campus. The clusters of computers are equipped with web browsers and are open all times that the buildings are accessible.