Student Support Information, Resources, and Services
For the spring 2021 semester, student support services throughout Canisius College have modified their operations for the safety of the entire Canisius community. Below is information and campus resources for student support. For more information about our Return to Campus plan, please visit here.
What are Student Success Teams?
Student success teams are made up of Canisius faculty and staff members that are here to support you from orientation through graduation.
Academic Advisor (primary)
• Assigned by the students’ respective academic department, this individual advises students on major requirements, meets with students to determine course registration, and mentors students in pursuit of their educational goals. The advisor is the only person that can give a student their registration pin.
• Example: Dr. Paola Fajarado-Heyward is an associate professor of political science, director of the Latin-American Studies and International Relations programs, and chair of the Student Faculty Liaison Committee of the Faculty Senate. Additionally, Dr. Fajarado-Heyward is assigned as the faculty advisor to some students in the political science department.
• A professional staff member who works in academic support services that can assist students with any non-advisement academic concerns and connect them with helpful campus resources. Success coaches help incoming first year students create their fall schedule, meet weekly with assigned students who are on academic probation as part of their academic recovery plan developed from the college/school associate dean, address student concerns submitted by faculty/staff, and assist with time management/study skills. Success coaches are assigned by college/school and work closely with their respective college/school associate dean.
• Example: Sierra Bonerb is the Associate Director of Support Services and her primary responsibilities are the oversight of student accessibility services, the testing center, and veteran support services. Additionally, she serves as the success coach for students in the School of Education and Human Services (A-L).
• A member of the Career Development team who assists students with career/major exploration, resume reviews, practice interviews, and the internship/job search.
• Example: Sheila Pettigrew is the senior assistant director of career development and her primary responsibilities include career/networking events, Griff Fair, and employer relations/stewardship. Additionally, she serves as the career coach for seniors and graduate students and specializes working with students in the job search and interview process.
Financial Aid Advisor
• A member of the financial services team who can assist you with any financial aid questions or concerns you may have.
• Example: Mary Koehneke is the associate director of Student Records and Financial Services Center and she serves as the financial aid advisor for students in the Urban Learning Leadership Community (ULLC) program and student-athletes.
Where is your Student Success Team information located?
You can find your student success team listed in your student profile here, under advisors. The neat part of your view is you can click on the name of the person and it provides the contact information. Please see our example student, Biff Tannen, below.
Students have been assigned success coaches based upon engagement in particular programs/involvement on campus or by college/school. If students are not in one of the specialized engagement groups, students are assigned by college/school.
Jenyia Wilson - firstname.lastname@example.org
Lindy Feider - email@example.com
Brian Smith - firstname.lastname@example.org
Tracy Callaghan - email@example.com
College of Arts & Sciences (Last Names A-L)
Jennifer Herrmann - firstname.lastname@example.org
College of Arts & Sciences (Last Names M-Z)
Sierra Bonerb - email@example.com
Veterans; School of Education & Human Services (Last Names A-L)
Angela Bufalino - firstname.lastname@example.org
School of Education & Human Services (Last Names M-Z)
Monika McFoy - email@example.com
Richard J. Wehle School of Business
Students and alumni have been assigned career coaches based on class year for career-related appointments. Career coaches also refer within to best suit the student or alumni's career needs.
Eileen Abbatoy - firstname.lastname@example.org
Freshman & Alumni
Rachel Gromlovits - email@example.com
Sophomores & Juniors
Sheila Pettigrew - firstname.lastname@example.org
Seniors & Graduate Students
Is Academic Achievement Open?
The Academic Achievement office located in Old Main 013 is open by appointment only. Professional staff will be available for phone/video or in-person appointments. Please contact us via e-mail at the following to schedule an appointment:
Jennifer Herrmann - email@example.com
Tracy Callaghan - firstname.lastname@example.org
Lindy Feider – email@example.com
How am I able to have my questions answered regarding advisement and course adjustment?
You should have met with your faculty advisor for registration assistance and received your PIN. You are able to make changes but please follow up with your faculty advisor for assistance.
How will Academic Achievement operate during Drop/Add Week?
Academic Achievement will be able to assist incoming freshmen and transfer students virtually. A Zoom link will be available soon.
How am I able to receive assistance for any general questions I may have?
We are available and happy to support our students! We will do this via phone, video and in-person appointments (please contact via emails listed above). For upperclassmen, please remember to reach out to your faculty advisor for any registration-related questions regarding your spring schedule.
Does Academic Achievement have drop-in hours?
Professional staff will be available to assist students virtually for spring! A Zoom link will be available soon.
Student Success Assistance Program
The Student Success Assistance Program is an amazing opportunity for students to get back on track academically by taking summer courses at Canisius at a discounted rate! Any full-time undergraduate student who has not successfully completed credit hours to be considered on track for graduation or within their major can be reviewed for eligibility for the Student Success Assistance Program. Requirements needed for more than one major are not applicable. Students must be in good academic standing and making satisfactory academic progress. Students must submit an application, completed in its entirety, to Jennifer Herrmann at firstname.lastname@example.org.
Professional staff in the Career Development office, located in Horan O’Donnell 014, will be in the office on a rotational basis and are available for phone/video/email appointments. Remote appointments with career coaches can be scheduled via email and can be conducted through Zoom, email or phone. Please see below for contact information for your career coach.
Eileen Abbatoy (Freshmen & Alumni) - email@example.com
Sheila Pettigrew (Seniors & Graduate Students) - firstname.lastname@example.org
Rachel Emmons (Sophomores & Juniors) - email@example.com
Services available include:
Cover Letter Reviews
Practice Interviews; jobs, internships, graduate and professional school (medical school)
LinkedIn and Handshake Profile Building
Job and Internship Search
Career/Major Decision Making
Strong Interest Inventory Debriefs
Graduate School Search and Application Assistance
Alumni Career Services
Other Appointments by Request
Student Accessibility Services (SAS)
Student Accessibility Services (SAS) provides accommodations to students with documented disabilities (permanent or temporary). If you are interested in registering with SAS, please call 716.888.2485, or contact us via email to schedule an appointment. You can also fill out the SAS Meeting Request form and a staff member will be in contact with you. For more information please visit our website found here .
SAS Office and Staff:
Old Main 317
Monday - Friday | 8:30 a.m. – 4:30 p.m.
Is Tutoring Open?
For the Spring 2021 Semester, tutoring will begin on Monday, February 15, 2021. The Tutoring Center located in Old Main 315 will open for tutors that want to use the space for virtual tutoring. Study Center hours may be done online, but students may choose to use the Tutoring Center space to complete them. Professional staff will be working both in the office and from home on a rotating basis, and will be available to chat online using the Google Hangouts “chat” feature at firstname.lastname@example.org, or they can be emailed at the same address. You may also contact Monika McFoy, Assistant Director, Support Services at email@example.com.
How do I request a tutoring appointment?
To request a Google Hangouts tutoring session, fill out the Tutor Request Form. Students are limited to 3 sessions (total of 3 hours) of tutoring services per week and must be currently enrolled in the courses for which they are receiving tutoring. No tutoring appointments will be held on Cura Personalis Days for the spring semester.
How long will it take to secure a tutoring appointment?
Tutoring requests will be received and scheduled by Tutoring Center staff, Monday – Thursday, 8:30am-4:00pm and Friday, 8:30am-12:30pm. Once your request has been received, you will get a response no later than the next business day.
When will tutoring be available?
Tutoring appointments will be scheduled to occur during the following hours: Sunday 12pm – 9pm, Monday – Thursday 9am – 9pm and Friday 9am – 1pm. However, the Tutoring Center space will be physically open Monday - Friday 9am-4:30pm.
How will my tutoring session be scheduled?
Once you submit your request, you will receive a calendar invite (via email), with the day, time and Google Hangouts link for your session. Tutors must be requested by 4p.m. the day before the tutoring session.
How do I start my session? What will my tutoring session online be like?
At the scheduled time of your tutoring session, click on the Google Hangouts link you received to meet with your tutor. Students will be able to ask tutors questions, review content and prepare for exams just as they could during drop-in hours. Students should expect sessions to run no longer than 45 – 50 minutes.
Is the Veteran Resource Center Open?
Veteran Services located in Old Main 317 will be available to all students who receive benefits. Services to students will be provided via Zoom, in person or phone call depending on the need and comfortability of the student and staff. You can contact Sierra Bonerb at 716-888-2476 or via email at firstname.lastname@example.org to schedule an appointment. The Veterans Resource Center - Old Main 320 will be available via swipe access to all Veteran Students. Students must comply with the room capacity and social distancing rules while in the center.
Veteran Financial Aid and Certification
For questions regarding Veteran aid and certification please contact Michele Rizzo; Assistant Director of Financial Aid by phone at 716.888.2300 or email email@example.com.
Academic Mentoring Center
Can I still meet with my Academic Mentor this semester?
Yes, academic mentoring meetings can continue either virtually or in person. It is up to the academic mentor and mentee to agree on how meetings will be conducted. In person meetings can take place in the Academic Mentoring Center in Old Main 318, with social distancing measures in place. If you have an academic mentor, you should hear from them within the first two weeks of the semester.
I do not currently have a mentor. Can I still request a mentor now?
Yes, you can request a mentor at any point! Please fill out this form in order to be matched with an academic mentor: Academic Mentor Request Form
I missed an in person exam. Can I have a makeup exam proctored in the Testing Center?
The Testing Center will be open for makeup testings on a limited, case-by-case basis. The student is responsible for receiving permission from their professor to take a makeup exam. If you would like more information about scheduling a makeup exam, please call (716)888-2485 or email firstname.lastname@example.org.
Academic Success Workshops
In an effort to promote student success and offer academic support, workshops will be offered one on one via Google Hangouts. Current workshop topics are:
∙ Time Management
∙ Study Skills
∙ Note Taking
∙ Talking with Professors
∙ Finals Preparation
∙ Successful Online Learning
Students may request a workshop appointment here.
Transfer Student Services
Transfer students and students enrolled in GRIFF 201 may contact Jennifer Herrmann at email@example.com and/or Lisa Fischer at firstname.lastname@example.org for any questions and assistance.
Rooms and Spaces for Studying and Synchronous Online Learning
There are many study spaces on campus students can reserve for study and synchronous online learning purposes.
Library Study Rooms
⋅ There are 12 study rooms in the Library that are available to reserve.
⋅ If students would like to reserve a study room, please direct them here. These rooms are available during regular Library operating hours.
Griff Center for Student Success Study Rooms
⋅ There are 4 study rooms in the Griff Center spaces that are available to reserve.
⋅ If students would like to reserve a study room, please direct them to email Allison Kurthy, Griff Center graduate assistant, at email@example.com, with days/times and if you will need that space weekly. These rooms are available during regular office operating hours.
Additional places for students to study on campus:
⋅ Tutoring Center (Old Main 315) – there are 16 socially distant study spaces
⋅ Commuter Lounge (Student Center – lower level)
⋅ Health Science Building Lounges
⋅ Old Main: 2nd – 4th floors Lounges
⋅ Science Hall Commons (available for study 8:30am – 4pm; The Commons will be used for event space after 4pm)⋅
⋅ Science Hall Atrium
⋅ Veteran’s Resource Center (Old Main 320)
Parent and Family Information
Parents and families may join the Canisius College Parent and Family group on Facebook: a private community page for parents and caregivers of current Canisius students and parent alumni to support one another, share thoughts and ask questions. Additional information for parents can be found here.
Student Health Center
Due to COVID 19 , students should call Student Health at 716-888-2610 to schedule their health center appointment. To protect the health and safety of our students walk in and self scheduling appointments are not available this semester. Most visits with the college physician will be virtual from the comfort of your room or home. Face to face visits will be scheduled by the college physician. Students needing immunizations or physical examination should call Student Health to arrange for in clinic visit.
MyCanisiusHealth is your web based health portal offering 24/7 access to Student Health and health information. You can log- in to your myCanisiusHealth portal through the portal here. From myCanisusHealth you can:
∙ Read messages from college physicians and nurses
∙ Update your health information
∙ Review self care tips and access a list off campus specialty providers
∙ Scan complete health forms
Diagnostic COVID testing is available through Student Health. Student should call Student Health for a telemedicine visit with one of the campus providers to discuss testing options. Students who develop symptoms suggestive of COVID 19 should isolate at home or campus housing until they have been in contact with a health care provider on or off campus. Students who have had a close contact exposure should quarantine at home or campus housing and speak with a health care provider on or off campus about testing.
Andrew L. Bouwhuis LibraryThe library will be open during the Spring 2021 semester. For more information about the library, please visit here: https://library.canisius.edu. Students on-campus and online are able to Book a Librarian here anytime you need research help. Library Hours of Operation:Sunday: 2:00pm - 10:00 pmMonday: 8:00 am - 10:00 pmTuesday: 8:00 am - 10:00 pmWednesday: 8:00 am - 10:00 pmThursday: 8:00 am - 6:00 pmFriday: 8:00 am - 4:00 pmSaturday: 11:00 am - 5:00 pm
Student Records and Financial Services Center
The Student Records and Financial Services Center has answers to their most common questions related to student records all in one spot here. Topics include but aren't limited to registration, financial aid, transcripts, student accounts, and more. There are also financial aid tutorial videos.
Technology Services and Online Learning
Check out this guide here (canisius.edu/studenttech) to technology services at Canisus. Additionally, the Center for Online Learning and Innovation (COLI) and Information Technology Servics (ITS) Helpdesk are here to support you!
Center for Online Learning and Innovation
∙ Check out this guide here which serves as a quick reference for students who are taking online courses at Canisius College. Although maintained by the Center for Online Learning & Innovation, here you'll find links to resources from various offices that may be helpful.
Information Technology Services (ITS) Help Desk
∙ The experienced, qualified staff addresses all technology issues from answering quick questions to dispatching "emergency" help to technology classrooms. Assistance is available in person in Horan-O'Donnell 016, via email at firstname.lastname@example.org, by phone at (716) 888-8340 or you can enter a trouble ticket at helpdesk.canisius.edu.
Counselors are available to support Canisius students throughout their college experience. In an effort to keep students and staff safe during the COVID-19 Pandemic, Counseling Center services are currently available through tele-counseling. Counselors are available to connect with students via phone or video. For more information on the Counseling Center, please visit our website. To schedule an appointment, please click here.
Spring 2021 Academic Calendar
• Friday, February 5 - First day of class.
• Friday, February 12 - Last day to drop/add a course.
• Tuesday, March 16 – cura personalis day (no classes held).
• Thursday, March 25 – cura personalis day (no classes held) – note that for Tuesday-Thursday classes, it means one week off over a two week period.
• Friday, April 2 – Good Friday (no classes – this was already scheduled as a day off)
• Monday April 5 – cura personalis day (no classes held)
• Wednesday, April 14 – cura personalis day (no classes held) – note that for Monday-Wednesday or Monday-Wednesday-Friday classes there is a week off over a two week period.
• Thursday, May 13 – last day of classes
• Friday, May 14 – reading day (no classes)
• May 17-22 – Exam week
Campus Clear App
As part of our comprehensive strategy for controlling the spread of COVID-19 on campus, we are deploying #CampusClear, a self- monitoring app for students to use. Everyone in our learning community is being asked to take a minute each day before coming to campus or attending class to check themselves for signs and symptoms of COVID-19 and the presence of risk factors. Based on your responses to the questions, #CampusClear provides information on what you should do next. To get started, download the app from the app stores. Here are the links:
Please make sure you enable notifications from the app. There will only be one notification each day to prompt you to begin the self- monitoring assessment.
Once you’ve downloaded #CampusClear, log-in by entering your institutional email address. You’ll receive an email confirmation, and after clicking the confirmation link, you’ll have access to the app. It only takes a few seconds to self-assess and your participation helps to keep our campus safe for everyone and remain in compliance with New York State law.
In addition, as required by New York State, Canisius College will also be conducting periodic electronic screenings of students using the symptom check on MyCanisiusHealth for the presence of COVID-19 symptoms, exposure risks and diagnosis of COVID-19 disease. The Student Health Center will manage this process, which will begin later this fall.
The Griff Pledge
Making the Canisius College campus safe is a shared commitment, and so we are requiring every member of our community to take the Griff Pledge, which demonstrates that we are all working together to protect one another from COVID-19. As a member of the Canisius College community:
∙I will wear a face covering at all times on campus, both indoors and outdoors, and when taking part in College activities on or off-campus when unable to be socially distant (students can take face coverings off in their individual residence hall rooms);
∙I will wash my hands frequently and thoroughly (for 20 seconds, minimum), especially after contact with surfaces and items in public areas, after eating, coughing, sneezing, or wiping one’s nose;
∙I will self-monitor for COVID-19 symptoms and complete daily MobileApp screenings;
∙I will follow the directions of College and Erie County Health Department officials regarding testing, screening, and quarantine/ isolation (if necessary), and cooperate with the College and Erie County Health Department's contact tracing efforts, if called upon to do so;
∙I will act in the spirit of people for others, knowing that I am helping to protect the campus community from illness. I am responsible for my actions.
All students who plan to be on campus must be aware of and abide by the expectations outlined in the Griff Pledge prior to coming to campus. You will be sent a link in a future communication with the Griff Pledge and asked to complete the acknowledgement. Failure to adhere to it will be considered a violation of our community standards. We are all in this together.
To learn more about services offered within the Griff Center for Student Success, please view our Staff Pamphlet here. For additional contact information for departments at Canisius College, please visit our Contact Us page.