Student Support Information, Resources, and Services
This site serves as a landing page for information, campus resources and operations for student support.
What are Student Success Teams?
Student success teams are made up of Canisius faculty and staff members that are here to support you from orientation through graduation.
Academic Advisor (primary)
• Assigned by the students’ respective academic department, this individual advises students on major requirements, meets with students to determine course registration, and mentors students in pursuit of their educational goals. The advisor is the only person that can give a student their registration pin.
• Example: Dr. Paola Fajarado-Heyward is an associate professor of political science, director of the Latin-American Studies and International Relations programs, and chair of the Student Faculty Liaison Committee of the Faculty Senate. Additionally, Dr. Fajarado-Heyward is assigned as the faculty advisor to some students in the political science department.
• A professional staff member who works in academic support services that can assist students with any non-advisement academic concerns and connect them with helpful campus resources. Success coaches help incoming first year students create their fall schedule, meet weekly with assigned students who are on academic probation as part of their academic recovery plan developed from the college/school associate dean, address student concerns submitted by faculty/staff, and assist with time management/study skills. Success coaches are assigned by college/school and work closely with their respective college/school associate dean.
• Example: Sierra Bonerb is the Associate Director of Support Services and her primary responsibilities are the oversight of student accessibility services, the testing center, and veteran support services. Additionally, she serves as the success coach for students in the School of Education and Human Services (A-L).
• A member of the Career Development team who assists students with career/major exploration, resume reviews, practice interviews, and the internship/job search.
• Example: Sheila Pettigrew is the senior assistant director of career development and her primary responsibilities include career/networking events, Griff Fair, and employer relations/stewardship. Additionally, she serves as the career coach for seniors and graduate students and specializes working with students in the job search and interview process.
Financial Aid Advisor
• A member of the financial services team who can assist you with any financial aid questions or concerns you may have.
• Example: Mary Koehneke is the associate director of Student Records and Financial Services Center and she serves as the financial aid advisor for students in the Urban Learning Leadership Community (ULLC) program and student-athletes.
Where is your Student Success Team information located?
You can find your student success team listed in your student profile here, under advisors. The neat part of your view is you can click on the name of the person and it provides the contact information. Please see our example student, Biff Tannen, below.
Students have been assigned success coaches based upon engagement in particular programs/involvement on campus or by college/school. If students are not in one of the specialized engagement groups, students are assigned by college/school.
Taylor Bowers - firstname.lastname@example.org
Lindy Feider - email@example.com
Brian Smith - firstname.lastname@example.org
Tracy Callaghan - email@example.com
College of Arts & Sciences (Last Names A-L)
Jennifer Herrmann - firstname.lastname@example.org
College of Arts & Sciences (Last Names M-Z)
Sierra Bonerb - email@example.com
Veterans; School of Education & Human Services (Last Names A-L)
Angela Bufalino - firstname.lastname@example.org
School of Education & Human Services (Last Names M-Z)
Monika McFoy - email@example.com
Richard J. Wehle School of Business
Students and alumni have been assigned career coaches based on class year for career-related appointments. Career coaches also refer within to best suit the student or alumni's career needs.
Eileen Abbatoy - firstname.lastname@example.org
Freshman & Alumni
Rachel Emmons - email@example.com
Sophomores & Juniors
Sheila Pettigrew - firstname.lastname@example.org
Seniors & Graduate Students
The Academic Achievement team supports students through advisement of freshmen, still deciding students, transfer students and student-athletes. Professional staff are available for phone/video or in-person appointments and may be scheduled via email. Students may also drop-in to our office for any general questions.
Advisement and Course Adjustments (Drop/Add)
Current students should have met with their faculty advisor for registration assistance and received their PIN. Current students are able to make changes, but please follow up with faculty advisors for assistance. Incoming freshmen and transfer students will be able to make changes to their schedule by meeting with a success coach during Drop/Add week. Appropriate changes can be made up until 5:00 p.m. on Friday of the first week of classes. Drop/Add week for the Fall 2021 semester will be held virtually via Zoom at https://canisius.zoom.us/j/96426078162.
Student Success Assistance Program
The Student Success Assistance Program is an amazing opportunity for students to get back on track academically by taking summer courses at Canisius at a discounted rate! Any full-time undergraduate student who has not successfully completed credit hours to be considered on track for graduation or within their major can be reviewed for eligibility for the Student Success Assistance Program. Requirements needed for more than one major are not applicable. Students must be in good academic standing and making satisfactory academic progress. Students must submit an application, completed in its entirety, to Jennifer Herrmann at email@example.com.
Academic Achievement Location and Hours:
Old Main 013
Monday - Friday | 8:30 a.m. – 4:30 p.m.
Jennifer Herrmann, Associate Dean, Student Success - firstname.lastname@example.org
Tracy Callaghan, Associate Director, Academic Achievement - email@example.com
Lindy Feider, Assistant Director, Academic Achievement – firstname.lastname@example.org
The Career Development team is responsible for assisting students and alumni with their career goals through strategic partnerships with employers and Canisius faculty. Please contact your designated Career Coach via email to schedule an appointment through Zoom, email or phone.
Services available via appointment include:
Career/Major Decision Making
Strong Interest Inventory Debriefs
Job and Internship Search
LinkedIn and Handshake Profile Building
Cover Letter Reviews
Practice Interviews; jobs, internships, graduate and professional school
Graduate School Search and Application Assistance
Alumni Career Services
Other Appointments by Request
Additional Career Development services:
Career Development Location and Hours:
Horan O'Donnell 014
Monday - Friday | 8:30 a.m. – 4:30 p.m.
Eileen Abbatoy, Senior Associate Director, Career Development - email@example.com
Sheila Pettigrew, Senior Assistant Director, Career Development - firstname.lastname@example.org
Rachel Emmons, Coordinator, Career Development - email@example.com
Student Accessibility Services (SAS)
Student Accessibility Services (SAS) provides accommodations to students with documented disabilities (permanent or temporary). If you are interested in registering with SAS, please call 716.888.2485, or contact us via email to schedule an appointment. You can also fill out the SAS Meeting Request form and a staff member will be in contact with you. For more information please visit our website found here.
SAS Location, Hours, and Staff:
Old Main 317
Monday - Friday | 8:30 a.m. – 4:30 p.m.
Tutoring will begin during the second week of classes. For the Fall 2021 Semester, tutoring will begin on Tuesday, September 7th. The Tutoring Center will operate on a hybrid, in-person/virtual basis. Students will be able to drop in for in-person tutoring, as well as request virtual tutoring. Students are limited to 3 sessions (total of 3 hours) of tutoring services per week and must be currently enrolled in the courses for which they are receiving tutoring. View the Fall 2021 tutor schedule here.
To request a virtual tutoring session, fill out the Tutor Request Form. Once you submit your request, you will receive a calendar invite (via email), with the day, time and link for your session. At the scheduled time of your tutoring session, click on the link you received to meet with your tutor. Students will be able to ask tutors questions, review content and prepare for exams just as they could during in-person drop-in hours. Students should expect sessions to run no longer than 45 – 50 minutes.
Tutoring Center Location and Hours:
Old Main 315
Virtual tutoring available by appointment.
Monika McFoy, Assistant Director, Support Services - firstname.lastname@example.org
Veteran Services located in Old Main 317 will be available to all students who receive benefits. Please contact Sierra Bonerb at 716-888-2476 or via email at email@example.com to schedule an appointment. The Veterans Resource Center - Old Main 320 will be available via swipe access to all Veteran Students. Students must comply with the room capacity and social distancing rules while in the center.
Veteran Financial Aid and Certification
For questions regarding Veteran aid and certification please contact Michele Rizzo; Assistant Director of Financial Aid by phone at 716.888.2300 or email firstname.lastname@example.org.
Academic Mentoring Center
The Academic Mentoring Program matches students to a trained academic mentor who can provide academic support and connect students to available campus resources through regularly scheduled meetings. Academic Mentoring Program is free and open to all students who wish to have a mentor. Please fill out this form in order to be matched with an academic mentor: Academic Mentor Request Form
The Testing Center is a designated area for students that need testing accommodations due to a disability or to make up a missed exam.
I missed an exam in class. Can I have a makeup exam proctored in the Testing Center?
The Testing Center is open for makeup testing on a case-by-case basis. The student is responsible for receiving permission from their professor to take a makeup exam. The time of the makeup exam must be agreed upon by the student, professor, and Testing Center staff. If you need to schedule a makeup exam, please call (716)888-2485 or email email@example.com.
Testing Center location and office hours:
Old Main 317
Monday-Friday 8:30 am-4:30 pm
Academic Success Workshops
In an effort to promote student success and offer academic support, workshops will be offered one on one via Google Hangouts. Current workshop topics are:
∙ Time Management
∙ Study Skills
∙ Note Taking
∙ Talking with Professors
∙ Finals Preparation
∙ Successful Online Learning
Students may request a workshop appointment here.
Transfer Student Services
Transfer Students may contact the following administrators for assistance based on their school within Canisius College:
College of Arts and Sciences: Jennifer Herrmann, firstname.lastname@example.org
Wehle School of Business: Laura McEwen, email@example.com
School of Education: Dr. Lorrei DiCamillo, firstname.lastname@example.org
Andrew L. Bouwhuis Library
The library will be open during the Summer 2021 session. For more information about the library, please visit here: https://library.canisius.edu. Students on-campus and online are able to Book a Librarian here anytime you need research help.
Library Hours of Operation:
Monday - Thursday: 10:00 am - 4:00 pm
Friday: 8:30 am - 1:00 pm
The Counseling Center offers confidential counseling services by a staff a licensed mental health counselors. Both in-person and tele-counseling services are available for Canisius students. For more information about the Counseling Center, please visit our website. To schedule an appointment, please click here.
Student Health Center
The Student Health Center provides on campus health care to all students throughout the academic year Monday through Friday on days when undergraduate classes are in session. Appointments can be made by calling Student Health at 716 888 2610. To read about Student Health services, please visit our website.
All students have access to MyCanisiusHealth, a web based health portal. The portal offers information on afterhours care providers, off campus specialists, self- care tips and a secure message feature for our providers to communicate directly with each student.
Student Life provides students with the opportunities and environment to extend their educational experience beyond the classroom. Through on-campus programming, clubs and activities, and our residential communities, it is our goal to help students connect to the campus and to learn to live responsible, full, and purposeful lives in their time here at Canisius and beyond. View additional information here.
Student Engagement and Involvement Guide
Student Records and Financial Services Center
The Student Records and Financial Services Center has answers to their most common questions related to student records all in one spot here. Topics include but aren't limited to registration, financial aid, transcripts, student accounts, and more. There are also financial aid tutorial videos.
Technology Services and Online Learning
The Center for Online Learning and Innovation (COLI) and Information Technology Servics (ITS) Helpdesk are here to support you!
Center for Online Learning and Innovation
∙ The Student IT Preparedness Guide helps new students explore information technology resources that support their academics and activities at Canisius. Also, the Quick Guide to Technology for Students is a handy reference for efficiently finding specific IT tools and tutorials.
Information Technology Services (ITS) Help Desk
∙ The experienced, qualified staff addresses all technology issues from answering quick questions to dispatching "emergency" help to technology classrooms. Assistance is available in person in Horan-O'Donnell 016, via email at email@example.com, by phone at (716) 888-8340 or you can enter a trouble ticket at helpdesk.canisius.edu.
Rooms and Spaces for Studying and Synchronous Online Learning
There are many study spaces on campus students can reserve for study and synchronous online learning purposes.
Library Study Rooms
⋅ There are 12 study rooms in the Library that are available to reserve.
⋅ If students would like to reserve a study room, please direct them here. These rooms are available during regular Library operating hours.
Griff Center for Student Success Study Rooms
⋅ There are 4 study rooms in the Griff Center spaces that are available to reserve.
⋅ If students would like to reserve a study room, please direct them to email Allison Kurthy, Griff Center graduate assistant, at firstname.lastname@example.org, with days/times and if you will need that space weekly. These rooms are available during regular office operating hours.
Additional places for students to study on campus:
⋅ Tutoring Center (Old Main 315) – there are 16 socially distant study spaces
⋅ Commuter Lounge (Student Center – lower level)
⋅ Health Science Building Lounges
⋅ Old Main: 2nd – 4th floors Lounges
⋅ Science Hall Commons (available for study 8:30am – 4pm; The Commons will be used for event space after 4pm)⋅
⋅ Science Hall Atrium
⋅ Veteran’s Resource Center (Old Main 320)
Parent and Family Information
Parents and families may join the Canisius College Parent and Family group on Facebook: a private community page for parents and caregivers of current Canisius students and parent alumni to support one another, share thoughts and ask questions. Additional information for parents can be found here.
The Griff Pledge
Making the Canisius College campus safe is a shared commitment, and so we are requiring every member of our community to take the Griff Pledge, which demonstrates that we are all working together to protect one another from COVID-19. As a member of the Canisius College community:
∙I will wear a face covering at all times on campus, both indoors and outdoors, and when taking part in College activities on or off-campus when unable to be socially distant (students can take face coverings off in their individual residence hall rooms);
∙I will wash my hands frequently and thoroughly (for 20 seconds, minimum), especially after contact with surfaces and items in public areas, after eating, coughing, sneezing, or wiping one’s nose;
∙I will self-monitor for COVID-19 symptoms and complete daily MobileApp screenings;
∙I will follow the directions of College and Erie County Health Department officials regarding testing, screening, and quarantine/ isolation (if necessary), and cooperate with the College and Erie County Health Department's contact tracing efforts, if called upon to do so;
∙I will act in the spirit of people for others, knowing that I am helping to protect the campus community from illness. I am responsible for my actions.
All students who plan to be on campus must be aware of and abide by the expectations outlined in the Griff Pledge prior to coming to campus. You will be sent a link in a future communication with the Griff Pledge and asked to complete the acknowledgement. Failure to adhere to it will be considered a violation of our community standards. We are all in this together.
To learn more about services offered within the Griff Center for Student Success, please view our Staff Pamphlet here. For additional contact information for departments at Canisius College, please visit our Contact Us page.